Actisense™ is dedicated to the comprehensive support of all its product's.
Actisense™ aims to provide a quick and efficient after-sales advice
service to its customers.
A 3 year warranty is provided with all Actisense ISO-Drive products.
All other Actisense products come with a standard 2 year warranty.
Any Actisense product found to have a manufacturing defect or faulty, will
be repaired or replaced 'Free of Charge' by Active Research Limited, unless
the damage occurred against the technical advice provided within the documentation
supplied with the product.
For customers that are experiencing a problem with their Actisense product,
the sequence of suggested support options available are:
1. Register your
Actisense product so that all of your contact information is on record.
2. Use the troubleshooting sections of the product's
user manual to try and solve the issue.
3. Check the support FAQ's to
see whether another user has already asked a similar question.
4. If the issue is still unresolved, please send a support
e-mail to the Actisense support team.
5. If the support team has determined that the product requires
return, a returns number will be issued to help track the
product through the returns process.
No product should be returned to Actisense without prior contact and a returns
number being issued. Failure to follow these guidelines will result in a
delay in processing the returned products, and a fee if the product is found
to be not faulty.
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