All Actisense products
 
NDC-1 & NDC-2
 
Why is some NMEA data missing from the combined NMEA output?
There could be a number of reasons for this...
NDC-3
 
Why is some NMEA data missing from the combined NMEA output?
This is normally due to heavy loading on one or more input channels...
 
USB-1
 
Windows XP has detected my new hardware, but cannot find the driver file/directory. What should I do?
If the window above appears during installation of the USB-1 adapter cable...
 
My USB adapter cable is not working. What should I do?
If after installing the USB adapter driver (when requested by Windows)...
 
 
All: Should I always upgrade my NDC unit to the latest version of firmware?
Yes, is the simple answer. A new version of firmware can be made available for a number of reasons - from the addition of new features, or modification of existing ones, to improving the control and filtering algorithms, and of course, to remove 'bugs'.

 

Each new version of firmware is 'tested-to-destruction' before it is released on this website, so you can be sure that upgrading your Actisense product to the latest version will be a win-win situation. Please check the Firmware updates page for the latest updates.
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USB-1: Windows XP has detected my new hardware, but cannot find the driver file/directory. What should I do?
If the window on the right appears during the installation of the USB-1 adapter, please change the text 'Win2K' to 'Win2000'. This will allow the driver to be installed correctly and is only an issue with the Windows XP/2000 version of the USB-1 adapter driver.

Alternatively, please download the latest driver for Windows XP from Software updates page, which does not exhibit this problem.

  Windows XP/2000 installation screen
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NDC-1/2: Why is some NMEA data missing from the combined NMEA output?
There could be a number of reasons for this:

A)
If there is a heavy load on one or more channels, then the port priority algorithm has come into action to reduce the load to a level that can be handled by the NMEA output. This is determined by the NMEA 0183 standard using the very slow Baud rate of 4800, and is normally fixed at this rate.

This situation will manifest itself as random sentences being dropped from the lowest priority input channel (by default this is set to channel 4) - this is not a failing of the NDC unit and is necessary because of the limited bandwidth of the NMEA 0183 standard.

It is important to stress that all NMEA input data will appear in the RS232 / PC output data stream - as that has a high enough bandwidth / Baud rate to manage under all conditions (including 100% loading on all 4 input channels).

The answer is to connect the NDC unit to a PC, and using the Control Centre software, monitor the input channel loading's on the NDC unit (refer to the User Manual for details on how to achieve this). If the total of all input channel loading percentages exceeds 95% then you have your answer - the load is too high for a place to be found for all the NMEA data in the NMEA combined output.

However, if you monitor the RS232 combined channel you should see the sentences that are missing. The 'Inclusion Lists' can be used to reduce the loading of a channel by removing sentences that are not required.
 



B) If the same sentence or sentences are always missing, then it will most probably be due to this sentence or sentences being omitted from the 'Inclusion List' of that input channel (and so has been filtered out by the NDC).

The answer is to connect the NDC unit to a PC, and using the Control Centre software, read the 'Inclusion Lists' from the NDC unit. If the missing sentences are indeed 'unchecked' (not included), then check the boxes and click the 'OK' button to program the new 'Inclusion List'.





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USB-1: My USB adapter cable is not working. What should I do?
If after installing the USB adapter driver (when requested by Windows), the driver is either not showing at all, or is labelled as having a problem (by a yellow ! sign) in device manager, please do the following steps:


 

1. Download the latest driver file for your OS from the Software updates page.

2. Download (or simply view on this website) the Updating (USB) driver document, and follow the steps it details to correct this driver issue.
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NDC-3: Why is some NMEA data missing from the combined NMEA output?
This is normally due to heavy loading on one or more input channels, which has activated the port priority algorithm to help reduce the load to a level that can be handled by the NMEA output. This is determined by the NMEA 0183 standard using the very slow Baud rate of 4800, and is normally fixed at this rate.

This situation will manifest itself as random sentences being dropped from the lowest priority input channel (by default this is set to channel 4) - this is not a failing of the NDC unit and is necessary because of the limited bandwidth of the NMEA 0183 standard.

It is important to stress that all NMEA input data will appear in the RS232 / PC output data stream - as that has a high enough bandwidth / Baud rate to manage under all conditions (including the case of 100% loading on all 4 input channels).
 



The answer is to view and compare the data on the RS232 and NMEA out channels - you will see the missing data on the RS232 channel but not on the NMEA combined out channel.

The NDC-3 has intelligent software algorithms to decide what data to drop, and what data to keep (based on its priority and frequency). This should mean that the data that must be dropped (due to more data coming in than is possible to send back out), is of the lowest priority possible.

To have further control over this operation, the NDC-2 is available with full NMEA 0183 sentence filtering - these 'Inclusion Lists' can be used to reduce the loading of a channel by removing sentences that are not required.

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